Contact Us

We take care of our customers.

Have questions? We’re here to help. Use the contact information below to get in touch, or use the contact form located to the right of your screen.

MidAmerica Administrative & Retirement Solutions

Administration Office
402 South Kentucky Ave, Suite 500
Lakeland, Florida 33801

Corporate Headquarters
One Harbour Place
777 South Harbour Island Boulevard, Suite 390
Tampa, Florida 33602

Service Center Hours of Operation

8:30 a.m. – 8:00 p.m. ET Monday through Thursday
8:30 a.m. – 6:00 p.m. ET Friday
Phone: 800-430-7999
Fax
: 863-686-9727
Email: accountservices@myMidAmerica.com

Contact Information by Plan Type

APPLE Plan
Phone: 800-634-1178

Health Reimbursement Arrangements/Flexible Spending Accounts
Phone: 855-329-0095
Fax: 863-577-4460
Claims and Documentation Submission Email: claims@myMidAmerica.com
General Inquiry Email: healthaccountservices@myMidAmerica.com

Special Pay Plan
Phone: 855-329-0097

Mailing Addresses

PO Box 24927
Lakeland, FL 33802-4927

Use for transaction requests and correspondence related to:

  • Health Reimbursement Arrangements
  • Flexible Spending Accounts
PO Box 149
Lakeland, Florida 33802-0149

Use for all other correspondence.

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